Support & FAQ

RAGU is a 100% offline semantic assistant for Windows. It allows users to interact with AI models and personal documents while keeping all data on the local machine.

No. RAGU operates entirely offline. No data, prompts, or files are sent to the internet.

No. RAGU uses a one-time license model and does not charge recurring fees.

RAGU-PRO is a one-time purchase, not a subscription. Your license key unlocks the PRO features on one (1) Windows machine forever. The purchase also includes 1 year of software updates.

The Free version is for light use and gives you full privacy. RAGU-PRO unlocks the app's full potential, removing all limitations on file ingests (RAG), summary length, and model management. You can see a full comparison on our Features Page.

No. RAGU never transmits user data, files, or prompts outside the local machine.

Yes. RAGU stores local data using encryption to protect sensitive information.

No. RAGU does not collect, upload, or reuse user data for training purposes.

Absolutely not. All operations (chat, RAG, summary, translation) happen entirely on your local machine. RAGU only needs internet access for two things:
1. On the very first run, to confirm your (optional) PRO license key.
2. When you *choose* to download a new Ollama model or a software update.
Your personal data and chat content never leave your PC.

No. RAGU is designed to run on CPU-only systems.

RAGU uses local indexing and retrieval techniques to search and reference user documents without external services.

RAGU uses a local execution pipeline to run large language models directly on the user’s machine.

Shadow AI refers to the use of cloud-based AI tools with sensitive or confidential data without organizational approval.

By keeping all AI processing offline, RAGU reduces exposure risks associated with cloud-based AI services.

RAGU is designed to support privacy-conscious workflows by ensuring data never leaves the local machine.

RAGU is intended for professionals, researchers, writers, and organizations that handle sensitive information and require full control over their data.